Apr 18 2024

How Today’s Organized Retail Crime Groups Evade Yesterday’s Technology

Organized retail crime (ORC) is often more sophisticated than it looks. Yes, there are smash-and-grab cases with crime groups brazenly breaking into stores to steal merchandise. But there are also other scenarios to combat, like: Ecommerce fraud and abuse —...

Mar 21 2024

How a Positive Customer Experience Leads to Loyal Shoppers

Jun 02 2023

How AI-Driven Authorizations Reduce Losses and Boost Profitability

Apr 21 2022

Is Free Shipping Dead?

Everyone knows shipping is costly. Return shipping can be even costlier. In an effort to give consumers what they want, when they want it (aka good consumer service), retailers are running up costs for labor and packaging by shipping one item at a time. This....

Apr 04 2022

6 Trends for 2022

What are the big trends in retail? See six highlights in under six minutes. Retail Touchpoints magazine interviewed retail technology vendors at NRF Big Show 2022. They summarized powerful trends in the marketplace: the convergence of social commerce and....

Mar 21 2022

Return Rates Affects Everyone, Not Just Retailers

As a retailer, you know that the cost of returns is much more than the loss of a sale. Returns and return fraud have a cascading effect on your business’ revenue and profit. The National Retail Federation has compiled returns data for 2022 in a comprehensive....

Mar 17 2022

Retail Returns: Your Problem Isn’t Logistics

Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a....

Mar 10 2022

Insights from 2021 US Retail Returns Analysis

The rapid shift toward more omnichannel transactions continued in 2021, and the value of retail returns hit $761 billion—an unimaginable figure five years ago.

Feb 28 2022

8 Thorns That May Be Harming Your Ecommerce Return Experience

In the fable “Androcles and the Lion,” a boy removes a thorn from a lion’s paw and gains the lion’s loyalty for life. Recently, our team of researchers vetted the ecommerce return process at 55 omnichannel retail chains in search of thorns. They found eight....

Feb 22 2022

The Results Are In: 2021 Holiday Sales and Returns Were Like No Other

The 2021 holiday shopping season was like no other, and it surprised us all. Retail sales from November 1st to December 31st grew 14.1% over the 2020 sales numbers, despite the challenges facing shoppers and retailers. And this rise in sales (especially....

Feb 14 2022

What Does It Take to Be a Leader in Omnichannel Returns?

Many businesses have ecommerce capabilities, but most need to improve the consumer experience surrounding return transactions. This may be expected following the rapid growth of online sales and omnichannel returns during 2020 and 2021. Retailers often treat....

Feb 03 2022

Are Your Omnichannel Return Capabilities Falling Behind the Curve?

The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases....

Jan 27 2022

Does Your Return Policy Protect Your Bottom Line?

In the past 24 months, you have experienced multiple operational pivots and changes within your retail store. With each shift, you have worked diligently to provide a positive customer experience while remaining as profitable as possible. If you’re like many....

Jan 24 2022

Appriss Retail Named a Leader by RIS News 2022

Annual Ranking Pegs Appriss Retail in the “Top 20” of All Retail Solution Providers Appriss Retail, an industry leader in retail customer experience solutions, today announced that the company has been named a leader by RIS News as a part of the publication’s....

Jan 20 2022

Omnichannel Returns: What Your P&L Can’t Ignore

You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

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