[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019.  Store closings and re-openings, along with concerns for safety during...

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Ways to Protect Profits—and the Customer Experience—with AI

Ways to Protect Profits—and the Customer Experience—with AI Consumer spending drives 70 percent of the U. S. economic growth according to a recent article in The Balance, making every fluctuation in retail sales important to a myriad of businesses.....

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ORC at All-Time High, and Return Fraud Adds to It

ORC at All-Time High, and Return Fraud Adds to It A loss prevention professional’s personal experience in the dramatic increase in ORC activity Organized retail crime (ORC) is at its highest level of all time, and return fraud plays a big part. ORC losses....

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How Retailers Moved from Rules to Artificial Intelligence

How Retailers Moved from Rules to Artificial Intelligence Artificial Intelligence (AI) is a broad category that includes several different types of analysis or methods of creating a system in which the program makes a decision based on the available....

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What Is the Optimal Retail Return Rate?

What Is the Optimal Retail Return Rate? Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning....

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5 Ways a Return Authorization Solution with AI Can Improve the Return Experience 

5 Ways a Return Authorization Solution with AI Can Improve the Return Experience Consumers have more options than ever when it comes to making purchases. Their decisions are based on a combination of many things, including convenience,....

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Why SaaS is the Answer for Omnichannel Returns 

Why SaaS is the Answer for Omnichannel Returns In the midst of major online retail competitors such as Amazon, brick-and-mortar stores are learning to stay competitive by offering buy-online-pickup-in-store, or BOPIS. Its popularity particularly....

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The Synergy of Shared Solutions: Incident Management Spreads Its Reach

The Synergy of Shared Solutions: Incident Management Spreads Its Reach When Loss Prevention/Asset Protection looks for a case management or incident management solution, it can multiply the benefits by including users beyond its own department. LP/AP does....

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What Kinds of Employee Fraud Does AI Catch?

What kinds of employee fraud does AI catch? Employee theft and fraud in the retail industry has been well-documented for decades. The most recent National Retail Security Survey (NRSS) from the National Retail Federation places the 2018 cost employee fraud....

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