Cutting Self-Checkout Shrink with Advanced Technology

Self-checkout may seem like the latest and greatest technology to hit retail floors in the 21st century,however, the mushrooming challenges of self-checkout shrink haveretailers like Target and Walmart reconsidering its use, either removing it entirely from...

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Transforming Returns into Opportunities: 5 Steps to Implementing a Dynamic Retail Incentive Program

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Navigating 'Good' vs. 'Bad' Customers for Returns Fraud Prevention in Retail

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The True Power of Retail Return Rates

Return rates have long been a topic of discussion in the retail industry, but their importance has increased in today's dynamic market. As customer expectations continue to evolve and competition becomes fiercer, retailers must understand the significance of....

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The Future of Retail: Unlocking Success with Artificial Intelligence

In today's rapidly evolving retail landscape, staying ahead of the competition requires embracing innovative technologies that can drive growth, enhance customer experiences, and optimize operations. One such technology that has captured the world’s attention....

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How to Prevent Return Fraud: 8 Common Types

Return fraud poses a significant challenge for retailers, impacting their profitability and operations. As customers take advantage of lenient return policies, dishonest individuals engage in various fraudulent activities. Understanding the different types of....

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How AI-Driven Authorizations Reduce Losses and Boost Profitability

In the world of retail, customer appeasements have become increasingly common. While keeping customers happy is vital for business success, it is crucial to strike a balance between customer satisfaction and maintaining profitability.

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Getting to the Bottom of Cash Register Discrepancies

Yet another by-product of the Covid-19 pandemic is the decline in the use of cash to pay for retail purchases. Today’s consumers are much more likely to pay with credit and debit cards, or cashless services like Venmo, Zelle, Paypal, or ApplePay. Yet, a....

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4 Ways to Leverage Data-Driven Insights to Motivate Retail Employees

Retail has undergone significant changes in recent years, not the least of which is the struggle to maintain a full, motivated workforce. Nearly every store seems to have a perpetual “We’re Hiring” sign, and most are clearly understaffed. In addition, retail....

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Reduce the Environmental Impact of Retail Returns

The celebration of Earth Day serves as our annual reminder to do our part to protect the planet. For retailers, Earth Day has particular significance. Retailer operations significantly impact the planet, from the manufacturing of goods to shipping products to....

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Omnichannel Returns Index Can Help You Improve Your Returns Management

Today’s shoppers are more demanding than ever – especially when it comes to returns transactions. They expect retailers to handle returns quickly, with flexibility and consistency, and to always take a proactive approach to customer satisfaction. If any....

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Mastering Retail Omnichannel Returns: Insights from Leading Experts

Are you ready to take on the challenge to improve your retail omnichannel returns? As more and more consumers expect seamless returns across all channels, the role of a returns leader has never been more crucial for omnichannel retailers. Returns are an ....

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What’s Your Purchase-After-Return Metric?

Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a....

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Emily the Criminal May Be Fiction, But the Prevalence of ORC Isn’t

“In the next hour, you will make two hundred cash. But you will have to do something illegal. You won’t be in danger, but you will be breaking the law.” With that statement, Emily found herself introduced to organized retail crime. Netflix’s Emily the Criminal

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Building a Recognition Engine to Keep Top Talent

Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day?

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