Jul 18 2024

Cutting Self-Checkout Shrink with Advanced Technology

Self-checkout may seem like the latest and greatest technology to hit retail floors in the 21st century,however, the mushrooming challenges of self-checkout shrink haveretailers like Target and Walmart reconsidering its use, either removing it entirely from....

Jul 01 2024

Transforming Returns into Opportunities: 5 Steps to Implementing a Dynamic Retail Incentive Program

If you still consider returns simply a cost of doing business, it's time to rethink your strategy—particularly for returns from your ecommerce sales. Returns that don't offer a retail incentive beyond a refund are a forgotten consumer convenience that does....

Jun 20 2024

Navigating 'Good' vs. 'Bad' Customers for Returns Fraud Prevention in Retail

Fraud in the retail industry is a growing concern, in part because bad actors have become increasingly sophisticated. In the era of online shopping, fraud can occur at any stage of the customer journey, making it difficult for retailers to protect their....

Jun 06 2024

Supercharging Organized Retail Crime Cases for Stronger Law Enforcement Collaboration

Organized retail crime (ORC) is a nationwide plague that, as part of retail crime as a whole, has grown into a 1 billion problem for retailers. In the past, the loss of product was outweighed by the cost of increasing security; therefore, suspected ORC went....

May 16 2024

Whose Responsibility Is It To Control Retail Shrink?

Across the retail industry, shrink rose from $93.9 billion in 2021 to $112 billion in 2022.Identifying and addressing the underlying causes of shrink presents challenges due to its multifaceted nature. Factors such as theft, fraud, errors, and damaged goods....

May 02 2024

3 Things to Know About Combatting Claims and Appeasements Fraud

Approximately 10% of claims and appeasements are fraudulent, resulting in retailers losing $2.1 to $4.2 billion annually in revenue due to order adjustments. As ecommerce becomes the primary purchasing channel, these losses are expected to rise. Retailers ....

Apr 18 2024

How Today’s Organized Retail Crime Groups Evade Yesterday’s Technology

Organized retail crime (ORC) is often more sophisticated than it looks. Yes, there are smash-and-grab cases with crime groups brazenly breaking into stores to steal merchandise. But there are also other scenarios to combat, like: Ecommerce fraud and abuse —....

Apr 04 2024

Learn Comprehensive Ways To Calculate Retail Return Rates

Quantifying retail return rates may seem like simple math — add the number of return transactions and divide that negative number into net sales. But that method doesn’t factor in the impacts of exchanges, refunds, restocking fees, employee time, and....

Mar 21 2024

How a Positive Customer Experience Leads to Loyal Shoppers

When a shopper steps inside a store, their gaze fixed on the return counter while awkwardly carrying a crumpled box under their arm, the spotlight shifts to the retailer. This is their moment to shine or falter. The way a store handles this crucial....

Mar 07 2024

Keeping It Real With Keep-It Returns: How the Strategy Boosts Profits & Helps Loss Prevention

Imagine shopping online, picking out a product that seems perfect, only to receive it and find it's not quite what you expected. The thought of going through the hassle of returning it might be enough to make you sigh in frustration. But what if, instead of....

Feb 15 2024

Analyzing Retail Returns: The 20% YoY Surge in Return Fraud and Abuse

Fraud and abuse in retail returns continue to rise at a concerning pace, according to the annual 2023 Consumer Returns in the Retail Industry Report from NRF and Appriss Retail. Case in point:

Feb 01 2024

Research Shows Return Rates Are Nearly Double Online Versus In-Store

Walk the aisles of any brick-and-mortar store or scroll the pages of ecommerce platforms, and it’s clear that the very foundations of retail shopping are shifting. Appriss Retail, armed with insights from more than 60 of the top 100 retailers, narrowed in on....

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