Supercharging Organized Retail Crime Cases for Stronger Law Enforcement Collaboration

Organized retail crime (ORC) is a nationwide plague that, as part of retail crime as a whole, has grown into a 1 billion problem for retailers. In the past, the loss of product was outweighed by the cost of increasing security; therefore, suspected ORC went...

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Whose Responsibility Is It To Control Retail Shrink?

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3 Things to Know About Combatting Claims and Appeasements Fraud

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Supercharging Organized Retail Crime Cases for Stronger Law Enforcement Collaboration

Organized retail crime (ORC) is a nationwide plague that, as part of retail crime as a whole, has grown into a 1 billion problem for retailers. In the past, the loss of product was outweighed by the cost of increasing security; therefore, suspected ORC went....

Read More

Whose Responsibility Is It To Control Retail Shrink?

Across the retail industry, shrink rose from $93.9 billion in 2021 to $112 billion in 2022.Identifying and addressing the underlying causes of shrink presents challenges due to its multifaceted nature. Factors such as theft, fraud, errors, and damaged goods....

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3 Things to Know About Combatting Claims and Appeasements Fraud

Approximately 10% of claims and appeasements are fraudulent, resulting in retailers losing $2.1 to $4.2 billion annually in revenue due to order adjustments. As ecommerce becomes the primary purchasing channel, these losses are expected to rise. Retailers ....

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How Today’s Organized Retail Crime Groups Evade Yesterday’s Technology

Organized retail crime (ORC) is often more sophisticated than it looks. Yes, there are smash-and-grab cases with crime groups brazenly breaking into stores to steal merchandise. But there are also other scenarios to combat, like: Ecommerce fraud and abuse —....

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Learn Comprehensive Ways To Calculate Retail Return Rates

Quantifying retail return rates may seem like simple math — add the number of return transactions and divide that negative number into net sales. But that method doesn’t factor in the impacts of exchanges, refunds, restocking fees, employee time, and....

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How a Positive Customer Experience Leads to Loyal Shoppers

When a shopper steps inside a store, their gaze fixed on the return counter while awkwardly carrying a crumpled box under their arm, the spotlight shifts to the retailer. This is their moment to shine or falter. The way a store handles this crucial....

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Keeping It Real With Keep-It Returns: How the Strategy Boosts Profits & Helps Loss Prevention

Imagine shopping online, picking out a product that seems perfect, only to receive it and find it's not quite what you expected. The thought of going through the hassle of returning it might be enough to make you sigh in frustration. But what if, instead of....

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Analyzing Retail Returns: The 20% Year-Over-Year Surge in Return Fraud and Abuse

Fraud and abuse in retail returns continue to rise at a concerning pace, according to the annual 2023 Consumer Returns in the Retail Industry Report from NRF and Appriss Retail. Case in point:

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Research Shows Return Rates Are Nearly Double Online Versus In-Store

Walk the aisles of any brick-and-mortar store or scroll the pages of ecommerce platforms, and it’s clear that the very foundations of retail shopping are shifting. Appriss Retail, armed with insights from more than 60 of the top 100 retailers, narrowed in on....

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Exposing Common Examples of Holiday Gift Card Fraud

For their convenience and choose-your-own-adventure appeal, gift cards are the top-selling item during the holidays. What’s more, retailers often offer customers gift cards or store credit to appease returns. This practice is more common during the holidays....

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2024's Top Retail Trends and Innovative Technologies

Across industries, the winds blowing around artificial intelligence (AI) could slow down in 2024. There will be less talk about AI and more implementation as companies settle into adoption.

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2023 Retail Recap: The Year’s Biggest Stories in Retail Loss Prevention

Crime, the economy, and artificial intelligence (AI) all weighed heavily on retail and loss prevention this year, and those trends will play a role in the coming year. But, retailers are up for the challenge.

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