Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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COVID and Employee Fraud: What to Expect for the Remainder of 2020

2020 has brought about many changes to retail. From sneeze guards at the register to one-way aisles and floor stickers to promote distancing, stores are operating very differently than they have in the past. Employee fraud, however, is something that has....

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#RetailRecovery and Operational Issues

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

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#RetailRecovery and Internal Loss

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

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Summer Jobs – More Than Just a Temporary Position

For the retail and staffing industry, warm weather heralds a heightened focus on temporary hires and rolling out a slew of part-time roles. With an abundance of the younger demographic available for temp positions over the summer break, several industries....

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Back to LP Basics

As we begin this new year of 2020, let’s all make a commitment to keep shrinkage control a daily priority within our stores, warehouses, and distribution centers. While some losses do occur at the time of physical inventory taking (inaccurate counts,....

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Risks Caused by Seasonal Workers

A retailer’s success during peak shopping seasons depends on hiring temporary workers. The seasonal work attracts many types, including college students, retirees, individuals who have been out of the workforce, and even full-time workers looking for some....

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It’s Time to Refresh Your Perspective

“Jim, what could we do differently?” “Liz, how can I find out…?” You have probably asked a vendor to explain how to use a solution feature. When was the last time you called customer service for a new perspective, a fresh approach to your process? Many....

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Infographic: 5 Ways to Improve Cashier Training & Customer Service

Has cashier coaching taken a back seat to “more important” tasks? Consider that cashiers create the last and most important impression on consumers. This reason alone should make it a priority.

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Implementing a Continuous Arrest Monitoring Program in Your Workplace

INDUSTRY BEST PRACTICES The growing popularity of at-home grocery and meal delivery services, as well as in-store consumer perks, such as play areas for children, have left customers interacting with retail employees in a new and vulnerable way. Sending....

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