[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019.  Store closings and re-openings, along with concerns for safety during....

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Cracking the Holiday Cash-Back Scam with Analytics

How does a soft drink purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. We are seeing a particular cash-back scam circulate, and it is something that crops up this time of....

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14 Things the Pandemic Taught Us to Prepare for Holiday 2020 Success

 

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#RetailRecovery and External Loss

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

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#RetailRecovery and Consumer Returns

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

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On Santa’s Naughty List: The 6 Forms of Fraudulent Holiday Returns

On Santa’s Naughty List: The 6 Forms of Fraudulent Holiday Returns The holiday season is a profitable time for retailers, with plenty of well-intentioned consumers scouring shelves in-store, or scrolling through product pages online, to find the perfect....

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Is Your BORIS/BOPIS a Win-Win? | Part Two

Is Your BORIS/BOPIS a Win-Win? | Part Two 5 Things Every Store Should Consider View part one of the blog here.

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Is Your BORIS/BOPIS a Win-Win? | Part One

Is Your BORIS/BOPIS a Win-Win? | Part One 5 Things Every Store Should Consider View part two of the blog here.  

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ORC at All-Time High, and Return Fraud Adds to It

ORC at All-Time High, and Return Fraud Adds to It A loss prevention professional’s personal experience in the dramatic increase in ORC activity Organized retail crime (ORC) is at its highest level of all time, and return fraud plays a big part. ORC losses....

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What Is the Optimal Retail Return Rate?

What Is the Optimal Retail Return Rate? Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning....

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