Cutting Self-Checkout Shrink with Advanced Technology

Self-checkout may seem like the latest and greatest technology to hit retail floors in the 21st century,however, the mushrooming challenges of self-checkout shrink haveretailers like Target and Walmart reconsidering its use, either removing it entirely from...

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Transforming Returns into Opportunities: 5 Steps to Implementing a Dynamic Retail Incentive Program

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Navigating 'Good' vs. 'Bad' Customers for Returns Fraud Prevention in Retail

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Exposing Common Examples of Holiday Gift Card Fraud

For their convenience and choose-your-own-adventure appeal, gift cards are the top-selling item during the holidays. What’s more, retailers often offer customers gift cards or store credit to appease returns. This practice is more common during the holidays....

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2024's Top Retail Trends and Innovative Technologies

Across industries, the winds blowing around artificial intelligence (AI) could slow down in 2024. There will be less talk about AI and more implementation as companies settle into adoption.

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2023 Retail Recap: The Year’s Biggest Stories in Retail Loss Prevention

Crime, the economy, and artificial intelligence (AI) all weighed heavily on retail and loss prevention this year, and those trends will play a role in the coming year. But, retailers are up for the challenge.

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Is Visual AI the Holy Grail of Loss Prevention?

Theft and fraud are on the rise and as a result, businesses are investing in the latest and greatest ways to reduce this unnecessary shrink. For many, camera-based fraud prevention like CCTV was the first step. And now, these retailers have incorporated....

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Navigating Challenges to Achieve a Successful AI-Driven Retail Experience

The advent of artificial intelligence (AI) solutions over the last few years and the burgeoning use of generative AI, in particular, is revolutionizing retail. From the supply chain to consumer-facing chatbots, AI has emerged as a catalyst for online retail....

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How AI-Driven Return Authorization Impacts Loyalty with Ecommerce Returns

In the world of ecommerce, there are two types of customer personas: High-Sales Harper and Low-Returner Riley. Two shoppers from two ends of the retail spectrum. Harper is a very profitable customer, and Riley is not. Both customers are important, but....

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Handle Post-Holiday Returns with Care: Top Strategies to Limit Losses

The holiday season isn’t over until that final post-holiday return rings through. For as much joy and revenue as the holiday season brings to the retail industry, the post-holiday return season can present several challenges. Return fraud, diminishing holiday....

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The Nice List: 5 Ways To Boost Holiday Profits and Prevent Losses

To help retailers avoid fraudulent returns this holiday season, we’ve made it a point to keep an eye out for who’s on Santa’s naughty list and what they’re up to. But what about the nice list? Hard-working associates, loss-prevention professionals, and....

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On Santa’s Naughty List: 6 Common Forms of Fraudulent Holiday Returns

For the last several weeks, retailers have been hard at work planning for the upcoming holiday shopping season. From November through December, retailers face a huge opportunity to increase sales and profits, but this season also comes with challenges,....

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’Tis the Season for Employee Coaching: Navigating Holiday Fraud Risks

Every holiday season, retailers look to staff up for the impending rush. This search includes part-time and temporary associates to help wrap gifts, stock inventory, or manage an influx of returns. However, when it comes to the complexity of returns, it’s....

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The Importance of Privacy Compliance in Data-Driven Retail

As shoppers become more digitally savvy, many are starting to question how retailers are collecting and using their personal information. Despite these concerns, rising rates of omnichannel returns fraud means this data is more important than ever for....

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Safeguarding Retailers: Ecommerce Fraud Prevention Best Practices

Ecommerce fraud has become a major concern for retailers. Fraudsters continuously devise new techniques to exploit vulnerabilities in online transactions, resulting in substantial financial losses across industries. As technology evolves, so do the tactics....

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