Is Free Shipping Dead?

Everyone knows shipping is costly. Return shipping can be even costlier. In an effort to give consumers what they want, when they want it (aka good consumer service), retailers are running up costs for labor and packaging by shipping one item at a time. This...

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Appriss Retail Named a Leader by RIS News

Annual Ranking Pegs Appriss Retail in the “Top 20” of All Retail Solution Providers Appriss Retail, an industry leader in retail customer experience solutions, today announced that the company has been named a leader by RIS News as a part of the publication’s....

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Omnichannel Returns: What Your P&L Can’t Ignore

You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

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Consumers’ Pandemic Shopping Trends

As the global population has endured the COVID-19 pandemic over the past 20 months, consumers have altered their daily lives and routines in many ways. From the abrupt shutdown of non-essential businesses, schools, and stores, consumers have had little choice....

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5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions

Shoppers typically think of a retailer’s ecommerce site and brick-and-mortar location as extensions of the same store. They may shop through a single channel or buy-online-pickup-in-store (BOPIS) or buy-online-return-in-store (BORIS). Regardless, they expect....

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Insights from the Journey of a Returned Package

Retailers and consumers often think of the return process as straightforward. However, many unexpected roadblocks (both literal and figurative) can arise that affect both the retailer and the shopper. And research shows the financial impact of these....

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On Santa’s Naughty List: The 6 Most Common Forms of Fraudulent Holiday Returns

Holiday shopping promotions began before Halloween as retailers invited consumers to begin searching for the perfect gifts for their loved ones. Concerns about supply chain issues and inventory availability piqued consumer interest, and retailers were happy....

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Meet BORIS & BOPIS, Your Consumer’s New Best Friends

  In the long and winding history of ecommerce – from CompuServe’s founding in 1969 to Amazon selling its first book online (remember that?) in 1995 to Apple Pay’s introduction in 2014 – nothing made as instant of an impact as COVID-19 in 2020.While ecommerce....

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How to Inspire Shopper Loyalty During the Returns Process

Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

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Reducing the Financial Impact of Holiday Returns on Profitability

From a financial perspective, every holiday season has its own twist – but two things are a given: retail yearly profits depend on solid holiday season sales, and consumers will be returning items after the holidays.

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Simplifying Holiday Ecommerce Returns

Ecommerce shoppers developed new habits over the last year – from curbside pickup, increased online shopping, virtual fitting rooms, in-store returns, and more. It is reasonable to expect consumers to employ these skills when gift shopping this holiday....

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