Apr 18 2024

How Today’s Organized Retail Crime Groups Evade Yesterday’s Technology

Organized retail crime (ORC) is often more sophisticated than it looks. Yes, there are smash-and-grab cases with crime groups brazenly breaking into stores to steal merchandise. But there are also other scenarios to combat, like: Ecommerce fraud and abuse —...

Mar 21 2024

How a Positive Customer Experience Leads to Loyal Shoppers

Jun 02 2023

How AI-Driven Authorizations Reduce Losses and Boost Profitability

Sep 29 2021

Why Rising Returns Can Be Good for Your Business

For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up....

Aug 11 2021

Video: Omnichannel Risk: Fraud, Abuse, Returns, and More

Now that many more consumers are exhibiting true omnichannel behavior—starting the shopper’s journey in one channel and completing it in another—the risk control teams are faced with unfamiliar situations. The zigging and zagging between different transaction....

Jul 14 2021

4 Ways Inventory Visibility Delights Consumers

Consumers have opinions on which retailers (and which of their store locations) are their go-to stops. These are the ones that have the freshest produce, the best variety of clothing or shoe sizes, the most organized shelves, or the most reliable employees.....

Jun 29 2021

Do Mobile Wallets Cause More Risk?

Technological advancements are usually regarded as triumphs that make our everyday lives easier. Whether it’s being able to order a pizza for your hungry family with the click of a button or setting your home thermostat remotely to save energy and money while....

May 26 2021

Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

Apr 14 2021

Welcoming Back the Window Shopper: 5 Ways to Delight Brick-and-Mortar Consumers

Get in and out of the store as quickly as possible. Don’t touch anything on the shelves unless you intend on buying it. Don’t try on clothes. Sanitize yourself and your cart. Avoid aisles you don’t need to go down. And, above all, don’t forget to wear your....

Mar 10 2021

What Is Your Real Retail Return Rate?

Executive Overview Many retailers may never know their real return or exchange rates from store, ecommerce, or omnichannel transactions. Are you one of them?

Feb 10 2021

[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019. Store closings and re-openings, along with concerns for safety during....

Jan 22 2021

How Can I Forecast the Future After a Year Like 2020?

Executive Summary Revenue forecasting is an essential part of any retail business, and the difference between success and failure often means having a good idea of where sales will be a year down the road: Staffing, inventory, promotional planning, and the....

Dec 14 2020

Cracking the Holiday Cash-Back Scam with Analytics

How does a soft drink purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. We are seeing a particular cash-back scam circulate, and it is something that crops up this time of year....

Nov 23 2020

2020: The Year Ecommerce Saved Retail Operations

As the U.S. economy heads into a second wave of COVID-19, retail operations professionals are bracing for what might come next. Thus, in an effort to understand changes in retail technology and where retail might be headed, we briefly examined this sector’s....

Oct 21 2020

Build an Ironclad ORC Case and Gain Law Enforcement Support

Executive Summary Organized retail crime case preparation and presentation are essential to building trust and partnership with all levels of law enforcement.

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