What Does It Take to Be a Leader in Omnichannel Returns?

Many businesses have ecommerce capabilities, but most need to improve the consumer experience surrounding return transactions. This may be expected following the rapid growth of online sales and omnichannel returns during 2020 and 2021. Retailers often treat....

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Are Your Omnichannel Return Capabilities Falling Behind the Curve?

The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases....

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Does Your Return Policy Protect Your Bottom Line?

In the past 24 months, you have experienced multiple operational pivots and changes within your retail store. With each shift, you have worked diligently to provide a positive customer experience while remaining as profitable as possible. If you’re like many....

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Omnichannel Returns: What Your P&L Can’t Ignore

You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

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On Santa’s Naughty List: The 6 Most Common Forms of Fraudulent Holiday Returns

Holiday shopping promotions began before Halloween as retailers invited consumers to begin searching for the perfect gifts for their loved ones. Concerns about supply chain issues and inventory availability piqued consumer interest, and retailers were happy....

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Reducing the Financial Impact of Holiday Returns on Profitability

From a financial perspective, every holiday season has its own twist – but two things are a given: retail yearly profits depend on solid holiday season sales, and consumers will be returning items after the holidays.

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Simplifying Holiday Ecommerce Returns

Ecommerce shoppers developed new habits over the last year – from curbside pickup, increased online shopping, virtual fitting rooms, in-store returns, and more. It is reasonable to expect consumers to employ these skills when gift shopping this holiday....

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How to Turn Returns into a Rewarding Consumer Experience

The bond between retailers and their “best” consumers has been put to the test over the past few years. As the COVID-19 pandemic shifted shopping online and shuffled behaviors, it brought forth new demands on retailers to maintain existing relationships,....

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How to Handle the Pressure of Today’s Omnichannel Retail Landscape

2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has....

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Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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