May 26 2021

Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

Jun 29 2020

#RetailRecovery and External Loss

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

Jun 01 2020

#RetailRecovery and Consumer Returns

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

Jul 31 2019

Is Your BORIS/BOPIS a Win-Win? | Part Two

5 Things Every Store Should Consider View part one of the blog here. In the first part of this series, we covered the many options there are when it comes to deciding how your Buy-Online-Pickup-In-Store (BOPIS) and Buy-Online-Return-In-Store (BORIS) services....

Jul 23 2019

Is Your BORIS/BOPIS a Win-Win? | Part One

View part two of the blog here. 5 Things Every Retailer Should Consider The new frontier of omnichannel retail has proved to be an exciting and challenging time. Instead of brick-and-mortar stores only serving their original purpose of selling goods or....

Mar 28 2019

What Is the Optimal Retail Return Rate?

Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning goes, stands behind the quality of its....

Mar 15 2019

5 Ways a Return Authorization Solution with AI Can Improve the Return Experience

Consumers have more options than ever when it comes to making purchases. Their decisions are based on a combination of many things, including convenience, price, efficiency, as well as how they’re treated the moment they step into a store or start browsing....

Mar 01 2019

Why SaaS is the Answer for Omnichannel Returns

In the midst of major online retail competitors such as Amazon, brick-and-mortar stores are learning to stay competitive by offering buy-online-pickup-in-store, or BOPIS. Its popularity particularly skyrocketed around the 2018 holiday season, with a 47%....

Return Policy