Does Your Return Policy Protect Your Bottom Line?

In the past 24 months, you have experienced multiple operational pivots and changes within your retail store. With each shift, you have worked diligently to provide a positive consumer experience while remaining as profitable as possible. If you’re like many....

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On Santa’s Naughty List: The 6 Most Common Forms of Fraudulent Holiday Returns

Holiday shopping promotions began before Halloween as retailers invited consumers to begin searching for the perfect gifts for their loved ones. Concerns about supply chain issues and inventory availability piqued consumer interest, and retailers were happy....

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How to Inspire Shopper Loyalty During the Returns Process

Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

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How to Handle the Pressure of Today’s Omnichannel Retail Landscape

2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has....

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Risks Caused by Seasonal Workers

A retailer’s success during peak shopping seasons depends on hiring temporary workers. The seasonal work attracts many types, including college students, retirees, individuals who have been out of the workforce, and even full-time workers looking for some....

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Is Your BORIS/BOPIS a Win-Win? | Part Two

5 Things Every Store Should Consider View part one of the blog here. In the first part of this series, we covered the many options there are when it comes to deciding how your Buy-Online-Pickup-In-Store (BOPIS) and Buy-Online-Return-In-Store (BORIS) services....

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Is Your BORIS/BOPIS a Win-Win? | Part One

5 Things Every Store Should Consider View part two of the blog here.   The new frontier of omnichannel retail has proved to be an exciting and challenging time. Instead of brick-and-mortar stores only serving their original purpose of selling goods or....

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What Is the Optimal Retail Return Rate?

Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning goes, stands behind the quality of its....

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5 Ways a Return Authorization Solution with AI Can Improve the Return Experience 

Consumers have more options than ever when it comes to making purchases. Their decisions are based on a combination of many things, including convenience, price, efficiency, as well as how they’re treated the moment they step into a store or start browsing....

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Why SaaS is the Answer for Omnichannel Returns 

In the midst of major online retail competitors such as Amazon, brick-and-mortar stores are learning to stay competitive by offering buy-online-pickup-in-store, or BOPIS. Its popularity particularly skyrocketed around the 2018 holiday season, with a 47%....

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