How to Turn Returns into a Rewarding Consumer Experience

The bond between retailers and their “best” consumers has been put to the test over the past few years. As the COVID-19 pandemic shifted shopping online and shuffled behaviors, it brought forth new demands on retailers to maintain existing relationships,....

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Why Rising Returns Can Be Good for Your Business

For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up....

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4 Ways Inventory Visibility Delights Consumers

Consumers have opinions on which retailers (and which of their store locations) are their go-to stops. These are the ones that have the freshest produce, the best variety of clothing or shoe sizes, the most organized shelves, or the most reliable....

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Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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Welcoming Back the Window Shopper: 5 Ways to Delight Brick-and-Mortar Consumers

Get in and out of the store as quickly as possible. Don’t touch anything on the shelves unless you intend on buying it. Don’t try on clothes. Sanitize yourself and your cart. Avoid aisles you don’t need to go down. And, above all, don’t forget to wear your....

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[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019.  Store closings and re-openings, along with concerns for safety during....

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14 Things the Pandemic Taught Us to Prepare for Holiday 2020 Success

Holiday 2020 shopping will bring big crowds, short tempers, and long retail hours. What have we learned about store operations and loss prevention in the past nine months to help keep spirits and revenues high? Here is a list of 14 things the pandemic....

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#RetailRecovery and Operational Issues

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

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#RetailRecovery and Consumer Returns

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

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Recognizing Retail Heroes

Retailers Lift Up Communities During the COVID-19 Crisis The COVID-19 pandemic has affected our way of life around the globe. In this section, we will be recognizing many of the retailers that are doing their part to keep their employees and customers....

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