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    May 26 2021

    Retail Returns: Who’s in Charge of the Experience?

    Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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    Apr 14 2021

    Welcoming Back the Window Shopper: 5 Ways to Delight Brick-and-Mortar Consumers

    Get in and out of the store as quickly as possible. Don’t touch anything on the shelves unless you intend on buying it. Don’t try on clothes. Sanitize yourself and your cart. Avoid aisles you don’t need to go down. And, above all, don’t forget to wear your....

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    Mar 10 2021

    What Is Your Real Retail Return Rate?

    Executive Overview Many retailers may never know their real return or exchange rates from store, ecommerce, or omnichannel transactions. Are you one of them?

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    Jul 31 2019

    Is Your BORIS/BOPIS a Win-Win? | Part Two

    5 Things Every Store Should Consider View part one of the blog here. In the first part of this series, we covered the many options there are when it comes to deciding how your Buy-Online-Pickup-In-Store (BOPIS) and Buy-Online-Return-In-Store (BORIS) services....

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    Jul 23 2019

    Is Your BORIS/BOPIS a Win-Win? | Part One

    View part two of the blog here. 5 Things Every Retailer Should Consider The new frontier of omnichannel retail has proved to be an exciting and challenging time. Instead of brick-and-mortar stores only serving their original purpose of selling goods or....

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