Mar 10 2022

Insights from 2021 US Retail Returns Analysis

The rapid shift toward more omnichannel transactions continued in 2021, and the value of retail returns hit $761 billion—an unimaginable figure five years ago.

Feb 14 2022

What Does It Take to Be a Leader in Omnichannel Returns?

Many businesses have ecommerce capabilities, but most need to improve the consumer experience surrounding return transactions. This may be expected following the rapid growth of online sales and omnichannel returns during 2020 and 2021. Retailers often treat....

Feb 03 2022

Are Your Omnichannel Return Capabilities Falling Behind the Curve?

The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases....

Jan 20 2022

Omnichannel Returns: What Your P&L Can’t Ignore

You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

Dec 02 2021

Insights from the Journey of a Returned Package

Retailers and consumers often think of the return process as straightforward. However, many unexpected roadblocks (both literal and figurative) can arise that affect both the retailer and the shopper. And research shows the financial impact of these....

Nov 22 2021

Meet BORIS & BOPIS, Your Consumer’s New Best Friends

In the long and winding history of ecommerce – from CompuServe’s founding in 1969 to Amazon selling its first book online (remember that?) in 1995 to Apple Pay’s introduction in 2014 – nothing made as instant of an impact as COVID-19 in 2020.While ecommerce....

Nov 15 2021

Reducing the Financial Impact of Holiday Returns on Profitability

From a financial perspective, every holiday season has its own twist – but two things are a given: retail yearly profits depend on solid holiday season sales, and consumers will be returning items after the holidays.

Nov 11 2021

Simplifying Holiday Ecommerce Returns

Ecommerce shoppers developed new habits over the last year – from curbside pickup, increased online shopping, virtual fitting rooms, in-store returns, and more. It is reasonable to expect consumers to employ these skills when gift shopping this holiday....

Nov 08 2021

Empowering Information: 2021 Appriss Retail User Conference

There were virtual high-fives all around when the last widow closed on the Appriss Retail User Conference 2021. High energy presentations and attendee enthusiasm made the five-and-a-half-hour event speed by. In all there were 17 sessions including four....

Nov 04 2021

A Day in the Life of the Return Counter

The Return Counter is often the keystone to a consumer’s experience with your retail locations. It’s the proverbial fork in the road along the shopping journey, where one path leads to satisfaction and the other to frustration. It’s also where smart retailers....

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