Mar 17 2022

Retail Returns: Your Problem Isn’t Logistics

Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a....

Feb 14 2022

What Does It Take to Be a Leader in Omnichannel Returns?

Many businesses have ecommerce capabilities, but most need to improve the consumer experience surrounding return transactions. This may be expected following the rapid growth of online sales and omnichannel returns during 2020 and 2021. Retailers often treat....

Dec 02 2021

Insights from the Journey of a Returned Package

Retailers and consumers often think of the return process as straightforward. However, many unexpected roadblocks (both literal and figurative) can arise that affect both the retailer and the shopper. And research shows the financial impact of these....

Nov 22 2021

Meet BORIS & BOPIS, Your Consumer’s New Best Friends

In the long and winding history of ecommerce – from CompuServe’s founding in 1969 to Amazon selling its first book online (remember that?) in 1995 to Apple Pay’s introduction in 2014 – nothing made as instant of an impact as COVID-19 in 2020.While ecommerce....

Nov 18 2021

How to Inspire Shopper Loyalty During the Returns Process

Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

Nov 15 2021

Reducing the Financial Impact of Holiday Returns on Profitability

From a financial perspective, every holiday season has its own twist – but two things are a given: retail yearly profits depend on solid holiday season sales, and consumers will be returning items after the holidays.

Oct 14 2021

How to Turn Returns into a Rewarding Consumer Experience

The bond between retailers and their “best” consumers has been put to the test over the past few years. As the COVID-19 pandemic shifted shopping online and shuffled behaviors, it brought forth new demands on retailers to maintain existing relationships,....

Sep 29 2021

Why Rising Returns Can Be Good for Your Business

For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up....

Mar 10 2021

What Is Your Real Retail Return Rate?

Executive Overview Many retailers may never know their real return or exchange rates from store, ecommerce, or omnichannel transactions. Are you one of them?