Huge Growth in Returns Affects Everyone, Not Just Retailers

As a retailer, you know that the cost of returns is much more than the loss of a sale. Returns and return fraud have a cascading effect on your business’ revenue and profit. The National Retail Federation has compiled returns data for 2021 in a comprehensive....

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Are Your Omnichannel Return Capabilities Falling Behind the Curve?

The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases....

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Omnichannel Returns: What Your P&L Can’t Ignore

You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

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Do Mobile Wallets Cause More Risk?

Technological advancements are usually regarded as triumphs that make our everyday lives easier. Whether it’s being able to order a pizza for your hungry family with the click of a button or setting your home thermostat remotely to save energy and money while....

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How Can I Forecast the Future After a Year Like 2020?

Executive Summary Revenue forecasting is an essential part of any retail business, and the difference between success and failure often means having a good idea of where sales will be a year down the road: Staffing, inventory, promotional planning, and the....

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2020: The Year Ecommerce Saved Retail Operations

As the U.S. economy heads into a second wave of COVID-19, retail operations professionals are bracing for what might come next. Thus, in an effort to understand changes in retail technology and where retail might be headed, we briefly examined this sector’s....

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