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    Dec 06 2021

    5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions

    Shoppers typically think of a retailer’s ecommerce site and brick-and-mortar location as extensions of the same store. They may shop through a single channel or buy-online-pickup-in-store (BOPIS) or buy-online-return-in-store (BORIS). Regardless, they expect....

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    Jul 14 2021

    4 Ways Inventory Visibility Delights Consumers

    Consumers have opinions on which retailers (and which of their store locations) are their go-to stops. These are the ones that have the freshest produce, the best variety of clothing or shoe sizes, the most organized shelves, or the most reliable employees.....

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    Jun 29 2021

    Do Mobile Wallets Cause More Risk?

    Technological advancements are usually regarded as triumphs that make our everyday lives easier. Whether it’s being able to order a pizza for your hungry family with the click of a button or setting your home thermostat remotely to save energy and money while....

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    May 26 2021

    Retail Returns: Who’s in Charge of the Experience?

    Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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