What Is Your Real Return Rate? Why Does It Matter?

Executive Overview Many retailers may never know their real return or exchange rates from store, ecommerce, or omnichannel transactions. Are you one of them?

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[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019.  Store closings and re-openings, along with concerns for safety during....

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2020: The Year Ecommerce Saved Retail Operations

As the U.S. economy heads into a second wave of COVID-19, retail operations professionals are bracing for what might come next. Thus, in an effort to understand changes in retail technology and where retail might be headed, we briefly examined this....

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