Jun 20 2024

Navigating 'Good' vs. 'Bad' Customers for Returns Fraud Prevention in Retail

Fraud in the retail industry is a growing concern, in part because bad actors have become increasingly sophisticated. In the era of online shopping, fraud can occur at any stage of the customer journey, making it difficult for retailers to protect their....

May 02 2024

3 Things to Know About Combatting Claims and Appeasements Fraud

Approximately 10% of claims and appeasements are fraudulent, resulting in retailers losing $2.1 to $4.2 billion annually in revenue due to order adjustments. As ecommerce becomes the primary purchasing channel, these losses are expected to rise. Retailers ....

Apr 04 2024

Learn Comprehensive Ways To Calculate Retail Return Rates

Quantifying retail return rates may seem like simple math — add the number of return transactions and divide that negative number into net sales. But that method doesn’t factor in the impacts of exchanges, refunds, restocking fees, employee time, and....

Jan 18 2024

Exposing Common Examples of Holiday Gift Card Fraud

For their convenience and choose-your-own-adventure appeal, gift cards are the top-selling item during the holidays. What’s more, retailers often offer customers gift cards or store credit to appease returns. This practice is more common during the holidays....

Oct 19 2023

Handle Post-Holiday Returns with Care: Top Strategies to Limit Losses

The holiday season isn’t over until that final post-holiday return rings through. For as much joy and revenue as the holiday season brings to the retail industry, the post-holiday return season can present several challenges. Return fraud, diminishing holiday....

Oct 05 2023

The Nice List: 5 Ways To Boost Holiday Profits and Prevent Losses

To help retailers avoid fraudulent returns this holiday season, we’ve made it a point to keep an eye out for who’s on Santa’s naughty list and what they’re up to. But what about the nice list? Hard-working associates, loss-prevention professionals, and....

Jul 20 2023

The True Power of Retail Return Rates

Return rates have long been a topic of discussion in the retail industry, but their importance has increased in today's dynamic market. As customer expectations continue to evolve and competition becomes fiercer, retailers must understand the significance of....

Jun 02 2023

How AI-Driven Authorizations Reduce Losses and Boost Profitability

In the world of retail, customer appeasements have become increasingly common. While keeping customers happy is vital for business success, it is crucial to strike a balance between customer satisfaction and maintaining profitability.

Apr 07 2023

Omnichannel Returns Index Can Help You Improve Your Returns Management

Today’s shoppers are more demanding than ever – especially when it comes to returns transactions. They expect retailers to handle returns quickly, with flexibility and consistency, and to always take a proactive approach to customer satisfaction. If any....

Mar 30 2023

Mastering Retail Omnichannel Returns: Insights from Leading Experts

Are you ready to take on the challenge to improve your retail omnichannel returns? As more and more consumers expect seamless returns across all channels, the role of a returns leader has never been more crucial for omnichannel retailers. Returns are an ....

Pete Barker, Director of Product, Appriss Retail