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    Jan 27 2022

    Does Your Return Policy Protect Your Bottom Line?

    In the past 24 months, you have experienced multiple operational pivots and changes within your retail store. With each shift, you have worked diligently to provide a positive customer experience while remaining as profitable as possible. If you’re like many....

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    Dec 06 2021

    5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions

    Shoppers typically think of a retailer’s ecommerce site and brick-and-mortar location as extensions of the same store. They may shop through a single channel or buy-online-pickup-in-store (BOPIS) or buy-online-return-in-store (BORIS). Regardless, they expect....

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    Nov 18 2021

    How to Inspire Shopper Loyalty During the Returns Process

    Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

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    Nov 01 2021

    Foiling Holiday Cash-Back Scams

    How can a candy bar purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. A particular cash-back scam crops up this time of year as the holiday shopping frenzy kicks into high....

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    Dec 14 2020

    Cracking the Holiday Cash-Back Scam with Analytics

    How does a soft drink purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. We are seeing a particular cash-back scam circulate, and it is something that crops up this time of year....

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    Sep 23 2020

    14 Things the Pandemic Taught Us to Prepare for Holiday 2020 Success

    Holiday 2020 shopping will bring big crowds, short tempers, and long retail hours. What have we learned about store operations and loss prevention in the past nine months to help keep spirits and revenues high? Here is a list of 14 things the pandemic taught....

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