Sep 08 2022

Building a Recognition Engine to Keep Top Talent

Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day?

Apr 21 2022

Is Free Shipping Dead?

Everyone knows shipping is costly. Return shipping can be even costlier. In an effort to give consumers what they want, when they want it (aka good consumer service), retailers are running up costs for labor and packaging by shipping one item at a time. This....

Apr 04 2022

6 Trends for 2022

What are the big trends in retail? See six highlights in under six minutes. Retail Touchpoints magazine interviewed retail technology vendors at NRF Big Show 2022. They summarized powerful trends in the marketplace: the convergence of social commerce and....

Mar 10 2022

Insights from 2021 US Retail Returns Analysis

The rapid shift toward more omnichannel transactions continued in 2021, and the value of retail returns hit $761 billion—an unimaginable figure five years ago.

Feb 03 2022

Are Your Omnichannel Return Capabilities Falling Behind the Curve?

The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases....

Jan 27 2022

Does Your Return Policy Protect Your Bottom Line?

In the past 24 months, you have experienced multiple operational pivots and changes within your retail store. With each shift, you have worked diligently to provide a positive customer experience while remaining as profitable as possible. If you’re like many....

Dec 02 2021

Insights from the Journey of a Returned Package

Retailers and consumers often think of the return process as straightforward. However, many unexpected roadblocks (both literal and figurative) can arise that affect both the retailer and the shopper. And research shows the financial impact of these....

Nov 11 2021

Simplifying Holiday Ecommerce Returns

Ecommerce shoppers developed new habits over the last year – from curbside pickup, increased online shopping, virtual fitting rooms, in-store returns, and more. It is reasonable to expect consumers to employ these skills when gift shopping this holiday....

Sep 29 2021

Why Rising Returns Can Be Good for Your Business

For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up....

Feb 10 2021

[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019. Store closings and re-openings, along with concerns for safety during....

Jul 02 2020

#RetailRecovery and Operational Issues

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

Jun 29 2020

#RetailRecovery and External Loss

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. By knowing what to expect, you can jump into #RetailRecovery assured that your stores, and profits, are protected.

Tom Rittman, Vice President, Marketing, Appriss Retail