How to Handle the Pressure of Today’s Omnichannel Retail Landscape

2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has....

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Video: Omnichannel Risk: Fraud, Abuse, Returns, and More

Now that many more consumers are exhibiting true omnichannel behavior—starting the shopper’s journey in one channel and completing it in another—the risk control teams are faced with unfamiliar situations. The zigging and zagging between different....

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Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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14 Things the Pandemic Taught Us to Prepare for Holiday 2020 Success

Holiday 2020 shopping will bring big crowds, short tempers, and long retail hours. What have we learned about store operations and loss prevention in the past nine months to help keep spirits and revenues high? Here is a list of 14 things the pandemic....

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Appriss Retail Named a Leader by RIS News

Annual Ranking Pegs Appriss as a Top Player in Retail Across 22 Separate Categories Appriss Retail, the industry leader in retail performance improvement solutions, today announced that the company has been named a leader by RIS News as a part of the....

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It’s Time to Refresh Your Perspective

“Jim, what could we do differently?” “Liz, how can I find out…?” You have probably asked a vendor to explain how to use a solution feature. When was the last time you called customer service for a new perspective, a fresh approach to your process? Many....

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Appriss Retail Makes Aspect, APIS, and LPMS Available in the Microsoft Azure Cloud

Newly Acquired Solutions to Benefit from Unlimited Capacity for Growth and Scalability Appriss Retail, the industry leader in retail performance improvement solutions, today will make several of its retail loss prevention solutions – Aspect EliteLP™, APIS....

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How Retailers Moved from Rules to Artificial Intelligence

Artificial Intelligence (AI) is a broad category that includes several different types of analysis or methods of creating a system in which the program makes a decision based on the available information. Self-driving cars are a glamorous example of a....

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What Is the Optimal Retail Return Rate?

Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning goes, stands behind the quality of its....

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The Synergy of Shared Solutions: Incident Management Spreads Its Reach

When Loss Prevention/Asset Protection looks for a case management or incident management solution, it can multiply the benefits by including users beyond its own department. LP/AP does not work in isolation. It draws information from other departments, and....

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