Oct 19 2023

Handle Post-Holiday Returns with Care: Top Strategies to Limit Losses

The holiday season isn’t over until that final post-holiday return rings through. For as much joy and revenue as the holiday season brings to the retail industry, the post-holiday return season can present several challenges. Return fraud, diminishing holiday....

Jul 20 2023

The True Power of Retail Return Rates: Why They Matter Now More Than Ever

Return rates have long been a topic of discussion in the retail industry, but their importance has increased in today's dynamic market. As customer expectations continue to evolve and competition becomes fiercer, retailers must understand the significance of....

Jun 15 2023

8 Common Types of Return Fraud and How to Prevent Them

Return fraud poses a significant challenge for retailers, impacting their profitability and operations. As customers take advantage of lenient return policies, dishonest individuals engage in various fraudulent activities. Understanding the different types of....

Apr 21 2023

Reduce the Environmental Impact of Retail Returns

The celebration of Earth Day serves as our annual reminder to do our part to protect the planet. For retailers, Earth Day has particular significance. Retailer operations significantly impact the planet, from the manufacturing of goods to shipping products to....

Apr 07 2023

Omnichannel Returns Index Can Help You Improve Your Returns Management

Today’s shoppers are more demanding than ever – especially when it comes to returns transactions. They expect retailers to handle returns quickly, with flexibility and consistency, and to always take a proactive approach to customer satisfaction. If any....

Mar 30 2023

Mastering Retail Omnichannel Returns: Insights from Leading Experts

Are you ready to take on the challenge to improve your retail omnichannel returns? As more and more consumers expect seamless returns across all channels, the role of a returns leader has never been more crucial for omnichannel retailers. Returns are an ....

Feb 09 2023

5 Steps to Build a Customized Purchase-After-Return Incentive Program | Return Incentives in Retail

If you still consider returns simply as a cost of doing business, it’s time to rethink your strategy – particularly for returns from your ecommerce sales. The latest Consumer Returns in the Retail Industry Report published by NRF and Appriss® Retail shows....

Aug 19 2022

Claims and Appeasements Abuse/Fraud: Bigger than Chargebacks?

The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type of....

Jul 12 2022

Returnless Refunds: 4 Risks and How to Mitigate Them

A returnless refund—the practice of refunding or replacing a consumer’s purchase without requiring that the item itself be returned—has been an unpublished option that retailers have used at their discretion for many years. The decision is gaining popularity....

Mar 21 2022

Return Rates Affects Everyone, Not Just Retailers

As a retailer, you know that the cost of returns is much more than the loss of a sale. Returns and return fraud have a cascading effect on your business’ revenue and profit. The National Retail Federation has compiled returns data for 2022 in a comprehensive....

Mar 17 2022

Retail Returns: Your Problem Isn’t Logistics

Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a....

Mar 10 2022

Insights from 2021 US Retail Returns Analysis

The rapid shift toward more omnichannel transactions continued in 2021, and the value of retail returns hit $761 billion—an unimaginable figure five years ago.