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    Jun 15 2023

    How to Prevent Return Fraud: 8 Common Types

    Return fraud poses a significant challenge for retailers, impacting their profitability and operations. As customers take advantage of lenient return policies, dishonest individuals engage in various fraudulent activities. Understanding the different types of....

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    Mar 21 2022

    Return Rates Affects Everyone, Not Just Retailers

    As a retailer, you know that the cost of returns is much more than the loss of a sale. Returns and return fraud have a cascading effect on your business’ revenue and profit. The National Retail Federation has compiled returns data for 2022 in a comprehensive....

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    Feb 22 2022

    The Results Are In: 2021 Holiday Sales and Returns Were Like No Other

    The 2021 holiday shopping season was like no other, and it surprised us all. Retail sales from November 1st to December 31st grew 14.1% over the 2020 sales numbers, despite the challenges facing shoppers and retailers. And this rise in sales (especially....

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    Jan 20 2022

    Omnichannel Returns: What Your P&L Can’t Ignore

    You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

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    Dec 06 2021

    5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions

    Shoppers typically think of a retailer’s ecommerce site and brick-and-mortar location as extensions of the same store. They may shop through a single channel or buy-online-pickup-in-store (BOPIS) or buy-online-return-in-store (BORIS). Regardless, they expect....

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    Sep 29 2021

    Why Rising Returns Can Be Good for Your Business

    For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up....

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