Summer Jobs – More Than Just a Temporary Position

For the retail and staffing industry, warm weather heralds a heightened focus on temporary hires and rolling out a slew of part-time roles. With an abundance of the younger demographic available for temp positions over the summer break, several industries....

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Back to LP Basics

As we begin this new year of 2020, let’s all make a commitment to keep shrinkage control a daily priority within our stores, warehouses, and distribution centers. While some losses do occur at the time of physical inventory taking (inaccurate counts,....

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Risks Caused by Seasonal Workers

A retailer’s success during peak shopping seasons depends on hiring temporary workers. The seasonal work attracts many types, including college students, retirees, individuals who have been out of the workforce, and even full-time workers looking for some....

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It’s Time to Refresh Your Perspective

“Jim, what could we do differently?” “Liz, how can I find out…?” You have probably asked a vendor to explain how to use a solution feature. When was the last time you called customer service for a new perspective, a fresh approach to your process? Many....

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Infographic: 5 Ways to Improve Associate Training & Customer Service

Has associate training taken a back seat to “more important” tasks? Consider that front-line employees create the last and most important impression on consumers. This reason alone should make it a priority.

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Implementing a Continuous Arrest Monitoring Program in Your Workplace

INDUSTRY BEST PRACTICES The growing popularity of at-home grocery and meal delivery services, as well as in-store consumer perks, such as play areas for children, have left customers interacting with retail employees in a new and vulnerable way. Sending....

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How Retailers Moved from Rules to Artificial Intelligence

Artificial Intelligence (AI) is a broad category that includes several different types of analysis or methods of creating a system in which the program makes a decision based on the available information. Self-driving cars are a glamorous example of a system....

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What Kinds of Employee Fraud Does AI Catch?

Employee theft and fraud in the retail industry has been well-documented for decades. The most recent National Retail Security Survey (NRSS) from the National Retail Federation places the 2018 cost employee fraud at $1,203.16 on average with a median of....

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