Mar 07 2024

Keeping It Real With Keep-It Returns: How the Strategy Boosts Profits & Helps Loss Prevention

Imagine shopping online, picking out a product that seems perfect, only to receive it and find it's not quite what you expected. The thought of going through the hassle of returning it might be enough to make you sigh in frustration. But what if, instead of....

Feb 01 2024

Research Shows Return Rates Are Nearly Double Online Versus In-Store

Walk the aisles of any brick-and-mortar store or scroll the pages of ecommerce platforms, and it’s clear that the very foundations of retail shopping are shifting. Appriss Retail, armed with insights from more than 60 of the top 100 retailers, narrowed in on....

Nov 02 2023

How AI-Driven Return Authorization Impacts Loyalty with Ecommerce Returns

In the world of ecommerce, there are two types of customer personas: High-Sales Harper and Low-Returner Riley. Two shoppers from two ends of the retail spectrum. Harper is a very profitable customer, and Riley is not. Both customers are important, but....

Aug 10 2023

Safeguarding Retailers: Ecommerce Fraud Prevention Best Practices

Ecommerce fraud has become a major concern for retailers. Fraudsters continuously devise new techniques to exploit vulnerabilities in online transactions, resulting in substantial financial losses across industries. As technology evolves, so do the tactics....

Jul 20 2023

The True Power of Retail Return Rates

Return rates have long been a topic of discussion in the retail industry, but their importance has increased in today's dynamic market. As customer expectations continue to evolve and competition becomes fiercer, retailers must understand the significance of....

Jun 15 2023

How to Prevent Return Fraud: 8 Common Types

Return fraud poses a significant challenge for retailers, impacting their profitability and operations. As customers take advantage of lenient return policies, dishonest individuals engage in various fraudulent activities. Understanding the different types of....

Apr 21 2023

Reduce the Environmental Impact of Retail Returns

The celebration of Earth Day serves as our annual reminder to do our part to protect the planet. For retailers, Earth Day has particular significance. Retailer operations significantly impact the planet, from the manufacturing of goods to shipping products to....

Apr 07 2023

Omnichannel Returns Index Can Help You Improve Your Returns Management

Today’s shoppers are more demanding than ever – especially when it comes to returns transactions. They expect retailers to handle returns quickly, with flexibility and consistency, and to always take a proactive approach to customer satisfaction. If any....

Mar 30 2023

Mastering Retail Omnichannel Returns: Insights from Leading Experts

Are you ready to take on the challenge to improve your retail omnichannel returns? As more and more consumers expect seamless returns across all channels, the role of a returns leader has never been more crucial for omnichannel retailers. Returns are an ....

Feb 09 2023

5 Steps to Build a Customized Purchase-After-Return Incentive Program | AI-Driven Return Authorization

If you still consider returns simply as a cost of doing business, it’s time to rethink your strategy – particularly for returns from your ecommerce sales. The latest Consumer Returns in the Retail Industry Report published by NRF and Appriss® Retail shows....

Jun 29 2022

Will BOPIS and BORIS Replace Delivery?

Covid-19 accelerated omnichannel shopping trends, such as BOPIS (buy-online-pickup-in-store) and BORIS (buy-online-return-in-store). Now retailers need to have a deep understanding of those consumer omnichannel purchase and return behaviors. Case in point,....

Apr 21 2022

Is Free Shipping Dead?

Everyone knows shipping is costly. Return shipping can be even costlier. In an effort to give consumers what they want, when they want it (aka good consumer service), retailers are running up costs for labor and packaging by shipping one item at a time. This....