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    Sep 08 2022

    Building a Recognition Engine to Keep Top Talent

    Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day?

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    Aug 03 2022

    5 Tips for Coaching Front-Line Workers

    You’ve noticed them while you’re shopping and even in your own company—associates who are uncertain and therefore work slowly and make errors. They get flustered and skip steps. Their confidence crumbles. Bad actors also see it, and they will target the....

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    Apr 04 2022

    6 Trends for 2022

    What are the big trends in retail? See six highlights in under six minutes. Retail Touchpoints magazine interviewed retail technology vendors at NRF Big Show 2022. They summarized powerful trends in the marketplace: the convergence of social commerce and....

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    Mar 17 2022

    Retail Returns: Your Problem Isn’t Logistics

    Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a....

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    Nov 18 2021

    How to Inspire Shopper Loyalty During the Returns Process

    Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

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    Nov 04 2021

    A Day in the Life of the Return Counter

    The Return Counter is often the keystone to a consumer’s experience with your retail locations. It’s the proverbial fork in the road along the shopping journey, where one path leads to satisfaction and the other to frustration. It’s also where smart retailers....

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    Sep 23 2019

    Infographic: 5 Ways to Improve Associate Training & Customer Service

    Improve store employee training and deliver more value to the business. Has associate training taken a back seat to “more important” tasks? Consider that front-line employees create the last and most important impression on consumers. This reason alone should....

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