2024's Top Retail Trends and Innovative Technologies

Across industries, the winds blowing around artificial intelligence (AI) could slow down in 2024. There will be less talk about AI and more implementation as companies settle into adoption.

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Is Visual AI the Holy Grail of Loss Prevention?

Theft and fraud are on the rise and as a result, businesses are investing in the latest and greatest ways to reduce this unnecessary shrink. For many, camera-based fraud prevention like CCTV was the first step. And now, these retailers have incorporated....

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Navigating Challenges to Achieve a Successful AI-Driven Retail Experience

The advent of artificial intelligence (AI) solutions over the last few years and the burgeoning use of generative AI, in particular, is revolutionizing retail. From the supply chain to consumer-facing chatbots, AI has emerged as a catalyst for online retail....

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The Importance of Privacy Compliance in Data-Driven Retail

As shoppers become more digitally savvy, many are starting to question how retailers are collecting and using their personal information. Despite these concerns, rising rates of omnichannel returns fraud means this data is more important than ever for....

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The Future of Retail: Unlocking Success with Artificial Intelligence

In today's rapidly evolving retail landscape, staying ahead of the competition requires embracing innovative technologies that can drive growth, enhance customer experiences, and optimize operations. One such technology that has captured the world’s attention....

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How AI-Driven Authorizations Reduce Losses and Boost Profitability

In the world of retail, customer appeasements have become increasingly common. While keeping customers happy is vital for business success, it is crucial to strike a balance between customer satisfaction and maintaining profitability.

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Getting to the Bottom of Cash Register Discrepancies

Yet another by-product of the Covid-19 pandemic is the decline in the use of cash to pay for retail purchases. Today’s consumers are much more likely to pay with credit and debit cards, or cashless services like Venmo, Zelle, Paypal, or ApplePay. Yet, a....

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4 Ways to Leverage Data-Driven Insights to Motivate Retail Employees

Retail has undergone significant changes in recent years, not the least of which is the struggle to maintain a full, motivated workforce. Nearly every store seems to have a perpetual “We’re Hiring” sign, and most are clearly understaffed. In addition, retail....

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What’s Your Purchase-After-Return Metric?

Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a....

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Emily the Criminal May Be Fiction, But the Prevalence of ORC Isn’t

“In the next hour, you will make two hundred cash. But you will have to do something illegal. You won’t be in danger, but you will be breaking the law.” With that statement, Emily found herself introduced to organized retail crime. Netflix’s Emily the Criminal

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6 Trends for 2022

What are the big trends in retail? See six highlights in under six minutes. Retail Touchpoints magazine interviewed retail technology vendors at NRF Big Show 2022. They summarized powerful trends in the marketplace: the convergence of social commerce and....

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Retail Returns: Your Problem Isn’t Logistics

Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a....

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