Welcoming Back the Window Shopper: 5 Ways to Delight Brick-and-Mortar Consumers

Get in and out of the store as quickly as possible. Don’t touch anything on the shelves unless you intend on buying it. Don’t try on clothes. Sanitize yourself and your cart. Avoid aisles you don’t need to go down. And, above all, don’t forget to wear your...

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Is Your BORIS/BOPIS a Win-Win? | Part One

5 Things Every Store Should Consider View part two of the blog here.   The new frontier of omnichannel retail has proved to be an exciting and challenging time. Instead of brick-and-mortar stores only serving their original purpose of selling goods or....

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Appriss Acquires Verisk’s Retail Loss Prevention Solutions

Adding product lines and client bases increases Appriss’ retail performance improvement leadership Appriss, a leading provider of data analytics solutions in safety, health, and retail, today announced the acquisition of the retail loss prevention....

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Ways to Protect Profits—and the Customer Experience—with AI

Consumer spending drives 70 percent of the U. S. economic growth according to a recent article in The Balance, making every fluctuation in retail sales important to a myriad of businesses. Manufacturers, suppliers and logistics companies, as well as all....

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ORC at All-Time High, and Return Fraud Adds to It

A loss prevention professional’s personal experience in the dramatic increase in ORC activity Organized retail crime (ORC) is at its highest level of all time, and return fraud plays a big part. ORC losses averaged $777,877 per $1 billion in sales in 2018,....

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How Retailers Moved from Rules to Artificial Intelligence

Artificial Intelligence (AI) is a broad category that includes several different types of analysis or methods of creating a system in which the program makes a decision based on the available information. Self-driving cars are a glamorous example of a....

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What Is the Optimal Retail Return Rate?

Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning goes, stands behind the quality of its....

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5 Ways a Return Authorization Solution with AI Can Improve the Return Experience 

Consumers have more options than ever when it comes to making purchases. Their decisions are based on a combination of many things, including convenience, price, efficiency, as well as how they’re treated the moment they step into a store or start browsing....

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Why SaaS is the Answer for Omnichannel Returns 

In the midst of major online retail competitors such as Amazon, brick-and-mortar stores are learning to stay competitive by offering buy-online-pickup-in-store, or BOPIS. Its popularity particularly skyrocketed around the 2018 holiday season, with a 47%....

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The Synergy of Shared Solutions: Incident Management Spreads Its Reach

When Loss Prevention/Asset Protection looks for a case management or incident management solution, it can multiply the benefits by including users beyond its own department. LP/AP does not work in isolation. It draws information from other departments, and....

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What Kinds of Employee Fraud Does AI Catch?

Employee theft and fraud in the retail industry has been well-documented for decades. The most recent National Retail Security Survey (NRSS) from the National Retail Federation places the 2018 cost employee fraud at $1,203.16 on average with a median of....

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